Delivery and returns

Here is how we get your order to you, and what to do if something is wrong.

Delivery areas and fees

Pick up from our shop
Collect your order yourself. No delivery fee.
Free
Within town
Delivered to your door within 1 to 2 days.
KSh 300
Other towns in Kenya
Sent by courier within 2 to 4 days.
KSh 600

After you pay, we call you on the number you gave us to agree on a delivery time.

When your order arrives

Please check your items before the rider leaves. If anything is broken or missing, tell the rider and call us the same day.

Returns

  • You can return an item within 7 days if it is unused, in its original box, and you have your order number.
  • If an item is faulty or not what you ordered, we replace it or refund you, and we pay the delivery.
  • Filter cartridges and other items that have been used cannot be returned, unless they are faulty.
  • Refunds go back the way you paid, within 7 working days after we receive the item.

Warranty

Many of our products come with a warranty from the maker. The warranty for each product is shown on its page. Keep your order number as proof of purchase.

Questions? Contact Homebest.